Shipping & Returns
Maison Izzy Customer Care
Shipping & Returns
Thank you for shopping with Maison Izzy. Below, you’ll find everything you need to know about shipping, returns, refunds, and exchanges.
Shipping
We offer free shipping on orders over $199.
Order Processing
Please allow 1–3 business days for in-stock items to be processed by our warehouse before shipment.
Estimated Delivery
Once shipped, please allow approximately 3–9 additional business days for delivery.
Shipping Location
All orders are shipped from our warehouse in Montreal, Canada.
Tracking Information
You should receive a tracking number within 2–3 business days of placing your order.
Returns & Refund Policy
Return Window
Returns must be requested within 30 days of delivery.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or sent in error.
Refunds
Approved returns are refunded to your original payment method. Please allow up to 2 weeks for processing.
Final Sale
Sale, clearance, and discounted items are final sale and cannot be returned, exchanged, or refunded.
Returns can be requested directly through your Maison Izzy account. No forms or emails are required.
How to Request a Return
- Log in to your account using the same email address used at checkout.
- Go to your order history and select the applicable order.
- Click "Request return" beside the item(s) you'd like to return.
- Follow the on-screen instructions to submit your request.
Once your return is approved, you'll receive confirmation with return instructions and, where applicable, a return shipping label.
Important
Returns submitted without an approved return request cannot be accepted or credited.
Return Eligibility
Return Conditions
To qualify for a return, items must be:
- Unworn and unused
- Returned with their original tags
- Returned in their original packaging
Return shipping costs are the customer’s responsibility unless otherwise stated.
Final Sale Items
All discounted, sale, and clearance items are final sale.
Final sale items are not eligible for a return, exchange, or store credit.
Returns Without Approval
All returns must be submitted and approved through your account. Items received without an approved return request will not be accepted or credited.
Refunds
Once your return has been received and approved:
- Your refund will be issued to the original payment method.
- Please allow up to two weeks for your return and refund to be processed.
Additional processing time may be required by your bank or payment provider before the refund appears in your account.
Damaged or Defective Items
If your order arrives damaged or defective:
- Log in to your account and request a return within 24 hours of delivery.
- Include a note describing the issue.
- Upload clear photos of the damaged or defective item during the return request.
We are unable to process damage or defect claims reported more than 24 hours after delivery.
Exchanges
To exchange an item, submit a return request for the original item and place a new order for the item you would like instead.
This provides the fastest service and helps ensure that your preferred item remains available.
Need Help?
If you have questions or are having trouble accessing your account, email us at inquiries@maisonizzy.com.
